Privacy Policy

At Loft & Build ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws.

1. Information We Collect

We may collect and process the following personal data:

- Personal Identifiable Information: Name, email address, phone number, and postal address.

- Project Information: Details about your home renovation or extension project.

- Technical Data: IP address, browser type, and usage data collected through cookies.

- Communication Data: Any information you provide when contacting us.

2. How We Use Your Information

We use your personal data for the following purposes:

- To respond to enquiries and provide our services.

- To process quotes and manage ongoing projects.

- To improve our website, services, and customer experience.

- To comply with legal obligations.

- To send promotional offers and marketing communications (only with your consent).

3. Legal Basis for Processing

Under GDPR, we process your personal data based on the following lawful grounds:

- Contractual necessity: When processing is required to provide our services.

- Legitimate interests: To improve our services and marketing efforts.

- Legal compliance: When we need to meet legal or regulatory obligations.

- Consent: For marketing communications, where you have given explicit consent.

4. How We Share Your Data

We do not sell your personal data. However, we may share your data with:

- Service providers (e.g., payment processors, website hosting, IT support) to deliver our services.

- Legal authorities, if required by law.

- Business partners, where necessary to fulfil your project requirements.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Typically:

- Contact inquiries are stored for up to 12 months.

- Project-related data is retained for up to 6 years to comply with legal obligations.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

- Right to Access: Request a copy of the personal data we hold about you.

- Right to Rectification: Request correction of inaccurate or incomplete data.

- Right to Erasure: Request deletion of your data under certain circumstances.

- Right to Restriction: Request a limit on the processing of your data.

- Right to Data Portability: Request to transfer your data to another service provider.

- Right to Object: Object to certain processing, such as direct marketing.

- Right to Withdraw Consent: Withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us at: [email protected]

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. For detailed information on how we use cookies, please refer to our Cookie Policy.

8. Security Measures

We take appropriate security measures to protect your personal data from loss, misuse, and unauthorized access. However, no data transmission over the internet is 100% secure, and we encourage caution when sharing personal information.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data rights, please contact us at: [email protected]

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Please review this policy periodically.